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The Committee received and considered the report from the Project Manager.
The Project Manager reported the following progress to date since the trial launched on 30 March 2021 up until 15th December 2021:-
• Total Registered Riders: 11,300
• Total Journeys: 52,800
• Total Mileage: 121,000 miles
• Average Journey Distance: 2.4 miles
• Average Journey Length: 35 minutes
• The average Great Yarmouth rider has taken 5 rides with Ginger Scooters, GY's most active rider has taken 219 rides with Ginger
• 86% of recent journeys (within the past month) have been point to point (i.e from one
designated parking bay to a different designated parking bay)
• Estimate CO2 saving as a result of the trial: 31 tonnes of CO2
• Total Bays: 74 (additional bays can be added where needed based on feedback and demand)
• Users banned: 21
• Warnings issued: 86 warnings issued by text
• Only two serious incidents reported (serious incident defined as an accident that required
medical attention)
• Scooters have stickers on them saying ‘no pavements please’
• Ginger will receive DfT data around usage – NCC have received data to say 15% shift from
private vehicles, some of this was a shift from taxi use.
The Project Manager reported that Ginger had launched an 'end journey photo' feature within the app. This means that all journeys could now only end when the user took a live photo of their scooter to show its end state. This was to promote positive user behaviour for good, upright parking and to ensure users left the vehicles in a roadworthy state. It would help Ginger identify any problem parkers or damaged vehicles earlier, allowing the fleet managers to respond faster.
The Project Manager reported that there was a desire from members of the public to increase the fleet size and have more parking bays, particularly in the more residential areas of Bradwell and Gorleston. The Department for Transport trial had approved 100 e-scooters within the Great Yarmouth trial, currently all 100 live e-scooters were deployed. Ginger had proposed raising the number of e-scooters to 450, not all 450 e-scooters would be deployed unless demand was proven, this does mean, however, that wear and tear on e-scooters was kept to a minimum and other e-scooters were available to replace those taken away from the trial for repairs, this would also ensure all bays had available e-scooters, which with the current fleet size was not possible.
The Project Manager reported that any increase to the number of deployed e-scooters would be based on data collected by Ginger on the need and demand for e-scooters. 450 e-scooters would not be deployed across the trial area at any one time; there would be a gradual increase over a period of time until need and demand was met, any increase to number of deployed e-scooters would also be driven by feedback and any complaints and/or rise in number of reports of misuse.
Councillor Candon reported that he welcomed the report and was pleased to see that the novelty of joy-riding had worn off and the majority of journeys were now work related. However, he was slightly concerned regarding the increase in the scooter fleet size from 100 to 450. The Project Manager assured Members that although 450 scooters was the maximum number applied for to ensure that scooters were available in all bays, there would never be this number in use at any time as a phased approach would be implemented.
Councillor A Wright questioned the projected CO2 savings as 16-17 year olds were non-car drivers so there would in effect be no savings. Councillor A Wright asked if these figures were factual or assumptive. The Project Manager reported that she would ask Ginger to break the data down into those users under and over 18 years of age.
Councillor A Wright reported that the increase from 100 to 450 scooters was totally unacceptable as the trial should start and end with the same number of scooters to give a true picture to the Department for Transport and it was morally wrong to change the goalposts at this stage in the trial. Users of the scooters did not wear protective helmets and often used the scooters illegally by riding on pavements or two people to a scooter. Councillor A Wright often witnessed instances of illegal riding of scooters but did not report these misdemeanours to the police any more due to the lack of response.
Councillor C Walker reported that she was not anti-scooter but was anti-ASB and often witnessed scooters slung down and abandoned on to pavements nowhere near a designated parking bay which was a death trap to partially sighted people. The Project Manager reported that she would make the Fleet Managers aware of this situation which followed on from complaints that scooters parked upright were being pushed over by teenagers.
Councillor Wells reiterated that this was a trial and issues were to be expected as such. Councillor Wells asked if the data could be broken down to reveal how many rides were undertaken by residents or visitors. The Project Manager reported that the data was not available as postcode data.
The Chairman asked why the first application to increase the fleet size to the Department for Transport had failed. The Project Manager reported that this was due to lack of supporting data. The Project Manager reported that Norwich had a fleet of 400 scooters but had found their sweet spot to be 250 deployed at any one time to ensure a bank of scooters for maintenance and enough scooters deployed at every parking bay and the Council hoped to mirror this.
Councillor Jeal reported that he lived at the southern end of the seafront and that the scooters were a good idea if used properly.
Councillor Candon acknowledged all the concerns voiced this evening but reminded Members that some cyclists did not ride their bicycles correctly and were also a danger to pedestrians at times.
RESOLVED:-
That the Committee:-
(i) Note the progress of the E-Scooter trial,
(ii) Agree the proposed project change request to increase fleet size; and
(iii) Note the extension of the trial to 30th November 2022.