06
The Committee received and considered the report from the Information Governance Lead & Data Protection Officer.
The Information Governance Lead & Data Protection Officer presented an update on performance for the first quarter of 2022/23 (Apr to Jun) where progress is assessed against Targets which are set at the start of the financial year. The report also provides an update on the position of key projects that are linked to the corporate priorities from ‘The Plan 2020-2025’. A summary of progress for the suite of key projects and individual highlight reports for each of these key projects are presented in Appendix 1 of this report. The performance measures, see Appendix 2, give a comprehensive overview of how the authority as a whole is performing and cover most Council functions.
Councillor Wainwright referred to page 155 of the agenda and complimented the Council in delivering the new Marina Centre under budget which had been overseen by a strong Member Working Group.
Councillor Wainwright referred to page 157 of the agenda and questioned why the Wintergardens project status was green when there had not been a Member Working Group meeting for several months. The Chairman informed Members that the next MWG meeting was scheduled to take place on Friday, 7 October 2022 via Teams.
Councillor Williamson referred to page 165 of the agenda and asked for clarification as to why the North Quay status was green as this project was heavily reliant on a successful bid for levelling-up funding and therefore, at best, should be designated as amber.
Councillor Wainwright referred to page 180 of the agenda, Contact Centre Telephone Calls, which noted that the wait call time was 5.12 mins which was unacceptable and he was concerned that the caller would be charged for this call waiting time. The Chairman confirmed that the calls would be charged the local call rate.
Councillor Wainwright referred to page 186 of the agenda and highlighted the waiting times for social housing applications which was unacceptable.
Councillor Wainwright referred to page 187 of the agenda, Average Cost for Void Repair, which was £2225 and had reduced dramatically and he asked what was the driving force behind this reduction.
The Chief Executive Officer informed the Committee that she would compare the current status of all major projects against the Corporate Project Plan and assured Members that all risks were proactively managed.
The Chief Executive Officer confirmed that the North Quay project was reliant of a successful LUF bid. The latest statistics provided by the Head of Customer Services indicated that the wait time for telephone calls was 1.13 mins in August which was in line with the service performance level requirements and on-target. The excess wait time had been a result of a high level of staff sickness which was being pro-actively managed and enquires regarding the energy rebate.
Councillor Wainwright reiterated the need for regular member involvement in all big projects going forward. The Chairman assured members that all current projects would be delivered on time and on budget. The Chairman assured Members that regular project meetings via Teams or face-to-face meetings, if there was time, were beneficial to both officers and Members.
Councillor Jeal referred to page 50 of the agenda and that the Middlegate project status should be red as there had been no MWG meeting for over 3 years. The Chief Executive Officer reported that there been delays in finalising the business case and that there was no identified funding stream at the moment to deliver the project but it was hoped that Homes England would take a different view in the future. The CEO would look at the status for the next quarter's report to Committee.
Councillor Williamson highlighted the success of the Marina Centre project which had been driven by a successful cross-party MWG.
A Member highlighted EM05 which stated that the Council had achieved a 99% score which was difficult to believe as the gateways to the town were dirty and unkempt. The Chairman reported that these areas came under the remit of NCC and involved H & S issues to protect operatives whilst cleansing the roads. Councillor Wells, Chairman of Environment Committee, reported that the gateways in to the town were kept to a good standard which involved multiple tiers of responsibility.
The Chairman informed Members that the Corporate Services Manager had confirmed that the last Wintergardens MWG was held on 29/03/2022 and that she would forward the minutes to Councillor Wainwright. The next Middlegate MWG meeting was scheduled to take place on 02/11/2022.
RESOLVED:-
That the Committee agree:-
(i) All measures to be monitored during the next quarter; and
(ii) All key projects will continue to be monitored over the next quarter with the aim of maintaining a green status and where possible attaining a green status for those key projects which are currently amber.