The Monitoring Officer informed the Committee that the report had two purposes, firstly to list complaints against the Council which had been submitted to the Ombudsman and to record the outcome and secondly, to report on a complaint which was upheld with a finding of maladministration causing injustice.
That the Committee:-
(i) Note the outcomes of the Ombudsman's investigations during the past year,
(ii) In relation to the upheld complaint, consider the Ombudsman's Report, note the actions taken by the Housing Service; and
(iii) Satisfy itself that steps have been taken to address the findings.