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Jonathan Denby reported that services across Norfolk, Suffolk & Cambridgeshire were now operated with brand new bi-mode trains which delivered more seats, a much better travelling environment, USB points, better WiFi and improved accessibility. All the old diesel trains had been phased out and work to speed up the timescales for the bi-mode trains attaining their high level reliability targets was progressing well, after some more challenging periods in December 2019 and the first half of January 2020.
Greater Anglia were working closely with Network Rail to drive up performance levels across the networks, for example, the re-signalling project between Norwich & Great Yarmouth/Lowestoft. In December 2019, there was the introduction of a brand new service between Norwich & Stansted Airport, giving travellers from Norfolk a direct rail link to the airport for the first time. Seven direct services now operate in each direction Monday to Fridays, 15 on Saturdays and 13 on Sundays. Greater Anglia now offered daily hourly services on the Ipswich to Felixstowe branch and the lines from Norwich to Cambridge, Great Yarmouth, Lowestoft and Sheringham. It was hoped as improvements were made that 5minutes could be taken off of the journey time from Norwich to London Liverpool Street.
Mrs Langley asked if any improvements could be made to Vauxhall Station which was a draughty hanger-like structure. Jonathan Denby reported that the station was owned by Network Rail and there were limited as to what improvements they could make to the fabric of the building but they worked closely with the Community Rail partnership to see what could be done collectively.
Councillor Smith-clare asked for clarification that replacement bus services would be a thing of the past now the new trains had bedded into service.
County Councillor Castle reported that it was unhelpful to customers that toilet facilities, a covered waiting room and other services were unavailable after 5 pm and there was no bus linkage from the station to other parts of the borough. Jonathan Denby reported that Greater Anglia were in the business of running trains, not buses , but would be happy to promote existing bus linkages. Toilets were closed when the station was unmanned to prevent costly vandalism.
Mrs Porter reported that she had undertaken a journey on one of the new trains and bought her ticket from the manned ticket office at the station and she was very pleased with her journey. Councillor Waters-Bunn reported that she was unaware that the station had a manned ticket office and asked for clarification as to the hours of opening. Jonathan Denby agreed to provide the times to Christina to email out to Members. She also voiced her disappointment that the direct journey to Stansted took longer than if you changed trains at Ely, 2:37 hrs v 3:09.
The Chairman thanked Jonathan for his informative presentation.